Shipping Policy

Last updated: July 2026

The short version: shipping is always free, your coffee is freshly roasted just before it ships, and most orders arrive within about 5 business days. Here are the details.

Free shipping, always

Every Nairi order ships free — no minimums, no thresholds, no shipping line sprung on you at checkout. It's already included in the price of your coffee, whether you order a single bag or a large one.

Where we ship

We ship across the United States, including Puerto Rico, U.S. territories, and APO/FPO/DPO military addresses. We don't currently ship internationally.

Freshly roasted — what that means for timing

This is the part that makes Nairi different. We don't ship coffee off a warehouse shelf — every bag is freshly roasted just for you, so it arrives fresh. That means there's a short roasting-and-preparation window before your order ships, and then transit time on top of that.

In practice, most orders arrive within about 5 business days — roughly 2–5 business days for us to roast and prepare your coffee, plus 1–4 business days in transit. During busier stretches like the holidays it can run a little longer, up to about 8 business days. Timing varies with your location, but fresh roasting is exactly why your coffee tastes the way it does — a day or two of freshness is worth the wait.

Business days are Monday–Friday, excluding holidays.

Tracking your order

Once your coffee is roasted and on its way, you'll receive a tracking number so you can follow it to your door. Orders ship via major carriers (such as USPS and UPS).

Getting your address right

Please double-check your shipping address at checkout — because we roast and dispatch quickly, we can't guarantee a change once an order has gone into roasting. And since your ongoing shipments are sent automatically to the address on file, please keep it current in your account. If you catch a mistake, contact us at orders@drinknairi.com as fast as you can and we'll do our best to help before it ships. We're not able to cover orders sent to an incorrect or outdated address, but we'll always try to make it right.

How subscription shipments work

You only ever place one order yourself — your first. When you start a subscription (or activate one you were gifted), that's the order you make. After that, you never have to reorder: Nairi automatically forecasts when your household is running low and schedules each shipment to arrive around the right time, so you don't run out and coffee doesn't pile up.

You stay in control of that rhythm. Every upcoming shipment can be skipped, paused, rescheduled, shipped early, resized, or canceled, and the pace adjusts on its own as we learn from your feedback — or you can adjust it yourself anytime, up to each shipment's cutoff. See our Subscription Policy for the full details, including billing and cancellation.

Damaged, lost, or stolen packages

If your order arrives damaged, gets lost in transit, or goes missing after delivery, we've got you — the details are in our Refund & Returns Policy, which covers exactly how we make each of those right.

Your local rights

We ship across the United States, and consumer-protection laws vary by state and territory. Nothing in this policy limits any mandatory, non-waivable rights you have under the laws of the state, U.S. territory (including Puerto Rico), or other U.S. jurisdiction where you live.

Questions?

We're glad to help:

Nairi Coffee Company, LLC Email: orders@drinknairi.com (or support@drinknairi.com for anything else) Mailing address: 5900 Balcones Drive, Ste 100, Austin, TX 78731

We aim to reply within one business day.