Terms of service

Terms of Service

Last updated: July 2026

Welcome to Nairi. These Terms of Service (“Terms”) are the agreement between you and Nairi Coffee Company, LLC (“Nairi,” “we,” “us,” or “our”) for your use of our website and your purchase of our products. We’ve tried to keep them plain and readable — please take a few minutes with them, because by using our site or placing an order, you’re agreeing to them.

These Terms work together with our Subscription Policy, Refund & Returns Policy, Shipping Policy, Privacy Policy, and Legal Notice, each of which is part of this agreement by reference. If anything here conflicts with one of those more specific policies on its subject, the specific policy controls.

1. Who can order

You must be at least 18 years old (or the age of majority where you live) to make a purchase or hold an account. By ordering, you confirm you meet that requirement and that the information you give us is accurate. We currently sell and ship only within the United States, including Puerto Rico, U.S. territories, and APO/FPO/DPO military addresses.

2. Your account

You can manage your coffee through an account that uses passwordless sign-in (a one-time link or code sent to your email). Keep your contact and shipping details current — since ongoing shipments go automatically to the address on file — and let us know of any unauthorized use of your account. You’re responsible for activity that happens under your account.

3. Orders, pricing, and payment

When you place an order, you’re making an offer to buy, which we accept when we process it. We may decline or cancel an order — for example, if a product is unavailable, if there’s an error in pricing or description, or if we suspect fraud or a violation of these Terms.

Prices, products, and offers may change over time, and occasionally an error slips through; if we discover a pricing or description error on an order, we’ll let you know and give you the choice to proceed at the correct price or cancel. You authorize us (and our payment processor) to charge your chosen payment method for your orders. Recurring subscription charges are described in our Subscription Policy, and delivery in our Shipping Policy.

4. Subscriptions

Our subscriptions renew automatically and are billed per shipment until you cancel, and you can skip, pause, or cancel anytime from your account. The full details — including how billing, cancellation, reminders, and gifts work — are in our Subscription Policy, which forms part of these Terms. Gift subscriptions never expire and carry no fees; the purchaser’s right to re-send, transfer, or receive a full refund of an unclaimed gift before the recipient activates it is described in the Subscription Policy and the Refund & Returns Policy.

5. Returns, refunds, and our guarantees

Because coffee is a fresh food product, we don’t accept physical returns — instead, we back your coffee with real guarantees (a matching guarantee, an experimentation safety net, and supply-substitution protection) and handle damaged, wrong, lost, or stolen orders as described in our Refund & Returns Policy, which forms part of these Terms.

6. Your flavor quiz and matches

Our matching quiz recommends coffees based on the preferences you share with us. Taste is personal, so while we work hard to match you well, a recommendation is our best suggestion, not a promise that you’ll love every cup — and that’s exactly what our guarantees are for (see the Refund & Returns Policy). You give us permission to use your quiz responses and ratings to make your matches and to improve our matching over time, as described in our Privacy Policy.

7. Referral program

If we offer a referral program, rewards are for genuine, net-new customers only — someone new to Nairi, not a second account. Referrals must be made using your own referral link; referrals made without it can’t be recognised.

How rewards work. A referred friend receives a discount on their first several shipments, applied automatically. The referring subscriber receives a discount code applied to their own future shipments, issued after a review period following the friend’s first order. Only one discount can apply to a shipment at a time.

Rewards have no cash value. Referral discounts and codes have no cash value, can only be redeemed against Nairi orders, and cannot under any circumstances be redeemed for cash or any cash equivalent, including gift cards or refunds. They cannot be transferred to another person or account, cannot be combined across accounts, and cannot be combined with other promotional offers. Unused rewards end when your subscription ends. You are responsible for any tax liability arising from referral rewards.

How you may share your link. Referral links are meant for people you know. You may not distribute them using robotic, automated, programmed, or similar methods, including AI tools, automated bots, or script-based sharing; you may not post them to coupon, deal, or referral-aggregation sites, distribute them via mass-emailing platforms or link farms, or share them in any way that constitutes unsolicited commercial email.

We reserve the right to withhold, reverse, or claw back rewards, to unenroll participants, and to suspend or end the program or change reward amounts at any time, for referrals we reasonably believe are self-referrals, household or duplicate accounts, distributed contrary to the above, or otherwise fraudulent or abusive. Suspicious referrals may be disqualified automatically. Any referral or promotional offer is also subject to its own posted program terms, which control the specifics of that offer.

8. Customer reviews and content

If you submit a review, photo, comment, or other content, you keep ownership of it, but you grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and adapt it in connection with our business and marketing. You’re responsible for what you submit — it must be your own, truthful, and lawful — and we may decline, edit, or remove content at our discretion.

9. Acceptable use

Please use our site lawfully and in good faith. You agree not to: misuse or abuse promotions, referrals, or guarantees; submit false information or fraudulent orders; attempt to access accounts or systems that aren’t yours; scrape, copy, or harvest our content or data except as expressly allowed; interfere with or disrupt the site; or use it for any unlawful or infringing purpose.

10. Intellectual property

The Nairi site and its content — including text, brewing recipes and guides, graphics, logos, images, and the way it’s all arranged — are owned by or licensed to Nairi Coffee Company, LLC and are protected by intellectual-property laws. We grant you a limited, personal, non-commercial license to view and use the site and to use our brewing recipes for your own coffee at home. Everything else is reserved: you may not copy, reproduce, distribute, sell, or create derivative works from our content, or use our name, logo, or trademarks, without our prior written permission. (See our Legal Notice for more.)

11. Third-party services

We rely on trusted third parties to run our business — including payment processing, our roasting-and-fulfillment partner, and various software services — and our site may link to third-party sites. We’re not responsible for the content, products, or practices of third parties, and your dealings with them are between you and them.

12. Disclaimers

We work hard to make our site and coffee great, but to the fullest extent permitted by law, our site and products are provided “as is” and “as available,” without warranties of any kind except those that cannot legally be excluded. We don’t warrant that the site will be uninterrupted or error-free.

Information we share about coffee, brewing, flavor, and origin is for general enjoyment and is not medical or health advice. Please check the product label for ingredient and allergen information, and enjoy responsibly — coffee contains caffeine.

13. Limitation of liability

To the fullest extent permitted by law, Nairi and its owners, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the site or products. Our total liability for any claim relating to the site or a product will not exceed the amount you paid to us in the 12 months before the claim arose. Some jurisdictions don’t allow certain limitations, so some of these may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless Nairi and its owners, employees, and partners from claims, losses, and expenses (including reasonable legal fees) arising out of your misuse of the site or products, your violation of these Terms, or your violation of any law or the rights of another.

15. Dispute resolution, arbitration, and class-action waiver

Please read this section carefully — it affects your legal rights and how disputes between you and Nairi are resolved. This section is governed by the Federal Arbitration Act.

First, let’s talk. If you have a concern, contact us at support@drinknairi.com first and give us a genuine chance to resolve it. Most issues are solved quickly this way, and you agree to allow us 60 days from your written notice to resolve it before starting a formal proceeding.

Binding individual arbitration. If we can’t resolve a dispute informally, you and Nairi agree that any dispute, claim, or controversy arising out of or relating to these Terms, our site, or our products will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitrator applies Texas law, may award the same individual relief a court could, and judgment on the award may be entered in any court with jurisdiction.

Exceptions. Either party may still (a) bring an eligible claim in small-claims court, and (b) seek injunctive or equitable relief in court to protect intellectual property, confidential information, or the security of the site — without waiving arbitration for other matters.

Class-action and jury waiver. You and Nairi agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or member of any class, collective, consolidated, representative, or private attorney general proceeding. You and Nairi waive the right to a jury trial. If this waiver is found unenforceable as to a particular dispute, then this entire arbitration section will not apply to that dispute, and it will be resolved in court.

Your right to opt out. You may opt out of this arbitration and class-action-waiver section by emailing support@drinknairi.com within 30 days of first accepting these Terms, stating your name and that you’re opting out. Opting out won’t affect any other part of these Terms.

Time limit for claims. To the extent permitted by law, any claim relating to these Terms, the site, or our products must be brought within one (1) year after it arises, or it is permanently barred. Some states do not permit this shortening; where that’s the case, this paragraph does not apply to you.

16. State-specific provisions and your local rights

We sell across the United States, and consumer-protection laws vary by state and territory. Our choice of Texas law (Section 18) does not take away any mandatory, non-waivable consumer rights you have under the laws of the state, U.S. territory (including Puerto Rico), or other U.S. jurisdiction where you live. Those protections continue to apply to you, and where any provision of these Terms conflicts with such a non-waivable right, that right controls for you.

Notice for California residents (California Civil Code § 1789.3). The provider of this service is Nairi Coffee Company, LLC, 5900 Balcones Drive, Ste 100, Austin, TX 78731 — support@drinknairi.com, 903-213-3860. The prices of our products are shown on our website before you order. To resolve a complaint or request further information about our service, contact us at that address, email, or phone. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

17. Changes to these Terms

We may update these Terms as our business grows. The current version always lives on our website with its “last updated” date, and for material changes we’ll take reasonable steps to let you know. By continuing to use the site or your subscription after an update, you accept the revised Terms.

18. Governing law and venue

These Terms and any dispute arising from them are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws principles, and subject to Sections 15 and 16 above. For any matter not subject to arbitration, you and Nairi agree to the exclusive jurisdiction of the state and federal courts located in Texas.

19. General

If any part of these Terms is found unenforceable, the rest stays in effect. Our not enforcing a provision isn’t a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a business transfer. These Terms, together with the policies referenced above, are the entire agreement between you and Nairi about the site and your purchases.

20. Contact us

Nairi Coffee Company, LLC Email: support@drinknairi.com Mailing address: 5900 Balcones Drive, Ste 100, Austin, TX 78731

We aim to reply within one business day.