Cancellation policy

Subscription Policy

Last updated: August 2026

The short version: you place one order to start, and after that your coffee comes automatically, paced to how fast you actually drink it. It's a recurring subscription that's billed and shipped automatically until you cancel — and you can skip, pause, or cancel anytime, in a couple of taps, with no calls and no guilt trip.

How your subscription works

You only ever place one order yourself — your first. When you start a subscription (or activate one you were gifted), that's the order you make. After that, you don't reorder: we forecast when your household is running low and automatically schedule each shipment to arrive around the right time, so you don't run out and coffee doesn't pile up.

By starting a subscription, you authorize Nairi to automatically prepare, ship, and charge your payment method for each shipment on a recurring basis, until you cancel. There's no minimum commitment and no lock-in — you're free to change or stop it whenever you like.

Billing

  • You're billed per shipment — one charge for each order, made when that order is processed for roasting. It's not a monthly fee, and nothing is charged upfront beyond your first order. When you subscribe from your quiz match, your first shipment is a single 12 oz bag of each coffee in your plan — so your first charge may be smaller than your ongoing per-shipment price. Both prices are shown before you subscribe, and your full pace begins with your second shipment.
  • The price of each shipment depends on the coffee and size you choose. It's always shown before you subscribe, and on your next-shipment card in your account, so you can see exactly what's coming and what it costs before it's charged.
  • Subscribing is priced better than a one-time order — it's the better deal for staying stocked.
  • We'll always give you advance notice before any change to your subscription price takes effect.

You're in control

Everything below is self-serve from Manage my coffee in your account, anytime before your next order's cutoff (the cutoff date is always shown on your next-shipment card):

  • Skip an upcoming shipment
  • Pause for 1–3 months — we resume automatically and remind you first, and your taste profile stays saved
  • Resize your bag or change how often it ships
  • Swap the grind
  • Ship it now — moves your next bag up, and your future dates follow your real pace
  • Switch between your matched coffees (free and unlimited)

As you rate coffees and tell us how your supply is doing, your pace tunes itself — or you can adjust it yourself anytime.

Canceling

You can cancel anytime, in one click, right from your account — the same ease with which you signed up. No phone calls, no hoops, no retention maze.

Canceling stops all future shipments. If a shipment has already been processed for roasting when you cancel, that one still ships and is billed (because it's already being made just for you) — but nothing after it. Our guarantees still apply to any coffee you've received; see our Refund & Returns Policy.

Reminders before each shipment

Before an upcoming order is processed, we send you a heads-up so you have time to skip, adjust, or let it ship. You're never surprised by a charge.

If a payment fails

If your card is declined, we'll automatically retry and email you to update your payment details. If we can't complete the charge, we simply pause your subscription — no coffee ships until it's sorted — and you can pick right back up once your payment method is updated.

Gift subscriptions

Gifts work a little differently, by design:

  • A gift is a set number of shipments — 3, 6, or 12 — not a fixed number of months. Each shipment is a full 12 oz bag, timed to how fast the recipient actually drinks — so how long a gift lasts depends on their pace, and lighter drinkers stretch it further.
  • A gift never auto-renews and never converts to a paid subscription. When the last gifted shipment lands, it simply ends — we'll ask the recipient if they'd like to continue, and that's entirely their choice.
  • A gift starts only once the recipient activates it and takes their matching quiz — nothing counts down or ships before then.
  • A gift never expires and carries no fees of any kind — it stays valid until the recipient redeems it. We’ll send the recipient occasional reminder emails; they can opt out anytime, and opting out never affects the gift’s validity.
  • Until the recipient activates, the gift is the purchaser’s to steer: the purchaser can contact us anytime to re-send the gift, transfer its shipments to their own subscription, or receive a full refund — see our Refund & Returns Policy. If a gift remains unclaimed after about a year, we’ll check in with the purchaser to ask how they’d like to proceed — including leaving it right where it is. Once the recipient activates, the gift is theirs and can no longer be recalled.

One-time orders

Prefer not to subscribe? A one-time order is a single purchase — no recurring billing, no automatic shipments. You're always welcome to subscribe later.

Your local rights

Automatic-renewal and cancellation laws vary by state and U.S. territory, and some — such as California's — give you additional disclosure, reminder, or cancellation rights. Nothing in this policy takes away any mandatory, non-waivable rights you have under the laws of the state, U.S. territory (including Puerto Rico), or other U.S. jurisdiction where you live; where those laws give you greater rights, they apply to you.

Questions about your subscription?

Nairi Coffee Company, LLC Email: support@drinknairi.com (or orders@drinknairi.com for order-specific questions) Mailing address: 5900 Balcones Drive, Ste 100, Austin, TX 78731

We aim to reply within one business day.